At Willow Boutique, we understand shopping online can be tricky. We offer a simple solution if you decide your order is not perfect.
You have 30 days from the day you receive your item(s) to send back the items for a credit in the form of a Willow Boutique E-Gift card. You may also return for an exchange if quantities/size/colors are available.
All items being returned must be unworn, unwashed, and in original condition with all tags attached. ALL SALE/ JEWELRY ITEMS ARE FINAL SALE. If a clearance item is returned, we will return to the sender.
Once an order has been placed, we can NOT cancel the order and refund back to your credit card/paypal. The ONLY option is for store credit. This includes if you place an order multiple times by "accident." PLEASE check your order BEFORE you hit submit.
Willow Boutique is not responsible for lost or stolen packages
To initiate a return, please send in the following information to:
- Your name
- Order #
- Reason for the return: if the item is damaged, PLEASE let us know!
- Return shipping will be FLAT RATE of: $4.00
We will email you a link to your return shipping label.
FREE Shipping on orders over $100.00!
Shipping is $4.99 for all orders.
Orders ship within 2-4 business days from the warehouse in Ludlow, KY. Willow Boutique is NOT responsible for lost, stolen, or damaged packages. Shipping time for US orders typically takes between 2-5 business days from the time it is sent from the warehouse!
If you have issues; contact your local USPS first and they can help locate the package.
