United States Return/Refund Policy:
Willow Boutique accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a store credit (Willow Boutique Store Credit) within 30 days from the date your order shipped.
Willow Boutique offers exchanges for the same item in a different size when we are notified of the request within 30 days from the date your order shipped.
Final sale items cannot be returned or exchanged.
Please note: Orders CANNOT be changed, modified, or canceled after checkout.
- If you have received a defective item, please contact us within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
- We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
Ship Your Return
- Start your return process by emailing us.
- The cost of return shipping, $4.00 for any number of items, will be deducted from your store credit (Willow Boutique) if you use the return label provided by Willow.
- You can place multiple return orders into one package to return. To ensure you receive the correct return credit amount, you MUST request a return authorization request for each order/item you are sending back. You must include the return authorization slip and the invoice for ALL orders/items being returned.
- Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return.
- Once we receive your return, we will refund the purchase amount to a Willow Boutique E-Gift Card sent to your order's email address.
- Please allow up to two weeks for your return to be processed.