FAQ

How do sizes run and how do they fit?

  • All information regarding sizing, measurements, fit, etc. can be found in the products description underneath each product. If you have further questions, you can chat live with a customer service representative using the chat box in the bottom right hand corner. You can also email info@willowchicclothing.com.


How long does it take for me to get my order?

  • All orders are packed and shipped by the next business day from our warehouse in Ludlow, KY. Shipping time for US orders typically takes between 2-7 business days from the time sent from the warehouse.


What is the return policy and how do I begin the process of a return.

-At Willow Boutique, we understand shopping online can be tricky. We offer a simple solution if you decide your order is not perfect. 

You have 14 days from the day you receive your item(s) to send back the items for a credit in the form of a Willow Boutique e-gift card. You may also return for an exchange if quantities/size/colors are available. 

All items being returned must be unworn, unwashed, and in original condition with all tags attached. ALL SALE/ JEWELRY ITEMS ARE FINAL SALE. If a clearance item is returned, we will return to the sender. 

Once an order has been placed, we can NOT cancel the order and refund back to your credit card/paypal. The ONLY option is for store credit. This includes if you place an order multiple times by "accident." PLEASE check your order BEFORE you hit submit.

Willow Boutique is not responsible for lost or stolen packages

To initiate a return, please send in the following information to info@willowchicclothing.com: 

 

- Your name

- Order #

- Reason for the return -- if the item is damaged, PLEASE let us know! You will be reimbursed for shipping if the item is damaged.  

 

We will email you a link to your return shipping label. You will use this shipping label to send back the items you’d like to return. Once the package is received, we will send your store credit in the form of an E gift card for the amount of the item minus the cost of the shipping, to your email.